Shipping & Returns


1. Orders generally shipped within 3 business days, except holidays.
2. Shipping will be serviced by USPS(Under 70 Lbs) or UPS(over 70 Lbs).
3. Canadian Orders, please refer to the flat shipping cost information provided at the bottom of description of each listings. Sorry, we do not ship to countries outside of the US or Canada.
4. Returns purchased directly from HAIRTROL USA, with copies of receipts, are generally refunded within 14 business days to original method of purchase. If you purchased your product at a store, please return your product to the original place of purchase.

Return Policy

* Return to be made within 14 days from the date of delivery.
* Return on Factory Defects- Replacement for sellers account. Replacement to be made within 48 hours from the date of return received
* Return on commercial causes such as dislike/like, disputed listing intrpretation etc...). Refund shall be subject to deduction of ;
- Restocking fee:U$2.00
- Actual Return shipping charge
- Open Box charge: 15% merchandise value
Return to be made at buyer’s account in the original retail box as delivered.

** Return Address**

Hairtrol USA
8305 Hwy 71 West Suite #240
Austin, TX 78735-8107

*Canadian Returns, please call for return instructions.
1. Canadian Orders may take 10-14 business days some times. Usually 5 to 8 business days.
2. TRACK ORDERS: All USA domestic order or US APO/FPO orders will receive an email confirmation with USPS tracking number. Please visit All orders from foreign countries including Canada will receive our shipping notice by email. There will be no tracking number for international shipment by USPS. However, Certificate of Mailing can be scanned and attached to the email shipping notice if customers want it.
3. During high traffic times, holidays, etc., orders may take longer, thank you for your patience.
4. Security: Our website employs the latest in encryption safety features in order to handle your order safely. If you still have concerns about ordering over the Net and want to phone in your order, please feel free to do so toll free: 866.683.6677
5. Privacy Policy: We DO NOT sell, share or trade any information about our customers.

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